{"id":3978,"date":"2021-01-12T18:48:18","date_gmt":"2021-01-12T18:48:18","guid":{"rendered":"https:\/\/www.bmicos.com\/colombia\/?page_id=3978"},"modified":"2025-09-26T11:56:10","modified_gmt":"2025-09-26T16:56:10","slug":"pqrs-atencion-de-preguntas-quejas-y-reclamos","status":"publish","type":"page","link":"https:\/\/www.bmicos.com\/colombia\/pqrs-atencion-de-preguntas-quejas-y-reclamos\/","title":{"rendered":"\u00bfC\u00f3mo radicar sus PQR\u2019S?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3978\" class=\"elementor elementor-3978\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-46ac13a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"46ac13a\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;82fa6fb&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7057ddc\" data-id=\"7057ddc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a882c9 elementor-widget elementor-widget-jet-headline\" data-id=\"7a882c9\" data-element_type=\"widget\" data-widget_type=\"jet-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"jet-headline jet-headline--direction-horizontal\"><span class=\"jet-headline__part jet-headline__first\"><span class=\"jet-headline__label\">\u00bfC\u00f3mo radicar sus PQR\u2019S?\n<\/span><\/span><\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ed02d2 elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"0ed02d2\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5956953 elementor-widget elementor-widget-text-editor\" data-id=\"5956953\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p style=\"text-align: justify;\"><strong>PQR\u2019S Atenci\u00f3n de preguntas, quejas, reclamos y sugerencias<\/strong><\/p><p style=\"text-align: justify;\">Una queja o reclamo es la manifestaci\u00f3n de inconformidad expresada por un consumidor financiero respecto de un producto o servicio adquirido, ofrecido o prestado por una entidad vigilada y puesta en conocimiento de esta, del defensor del consumidor financiero, de la Superintendencia Financiera de Colombia o de las dem\u00e1s instituciones competentes, seg\u00fan corresponda.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fae6d0 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"6fae6d0\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-6fae6d0\" data-accordion-id=\"6fae6d0\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"procedimiento-para-la-atencin-de-quejas-y-reclamos-radicados-en-bmi-colombia\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1171\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><p class=\"eael-accordion-tab-title\">PROCEDIMIENTO PARA LA ATENCI\u00d3N DE QUEJAS Y RECLAMOS RADICADOS EN BMI COLOMBIA<\/p><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1171\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"procedimiento-para-la-atencin-de-quejas-y-reclamos-radicados-en-bmi-colombia\"><p><p style=\"text-align: justify;\">Presente su petici\u00f3n, queja, reclamo o sugerencia \u2013 PQRS a trav\u00e9s de nuestro correo electr\u00f3nico<a href=\"mailto:premiersupportco@bmicos.com\"> premiersupportco@bmicos.com<\/a> o personalmente en nuestras oficinas ubicadas en la Carrera 11 No. 84A-09, Oficina 903, Torre Amadeus, Costado Sur, Bogot\u00e1, Colombia en la ciudad de Bogot\u00e1, e Incluya los siguientes datos como Consumidor Financiero:<\/p>\n\n<ul style=\"text-align: justify;\">\n \t<li>Nombres y apellidos completos<\/li>\n \t<li>Documento de identificaci\u00f3n<\/li>\n \t<li>Direcci\u00f3n de domicilio y\/o correspondencia<\/li>\n \t<li>Tel\u00e9fono, fax, ciudad y correo electr\u00f3nico<\/li>\n \t<li>De una descripci\u00f3n clara, precisa sobre los hechos y\/o causas de la PQRS.<\/li>\n \t<li>De una descripci\u00f3n clara, precisa sobre las pretensiones de la PQRS.<\/li>\n \t<li>Reciba respuesta por de su PQRS (10 a 15 d\u00edas h\u00e1biles)<\/li>\n<\/ul><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"canales-de-atencin-para-la-presentacin-de-pqrs\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1172\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><p class=\"eael-accordion-tab-title\">CANALES DE ATENCI\u00d3N PARA LA PRESENTACI\u00d3N DE PQR\u2019S<\/p><i aria-hidden=\"true\" class=\"fa-toggle fas fa-angle-right\"><\/i><\/div><div id=\"elementor-tab-content-1172\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"canales-de-atencin-para-la-presentacin-de-pqrs\"><p><ul><li>P\u00e1gina Web: <a href=\"https:\/\/www.bmicos.com\/colombia\/\">https:\/\/www.bmicos.com\/colombia\/<\/a>, en la opci\u00f3n de servicio al cliente\/contactenos.<\/li><li>Correspondencia F\u00edsica: Carrera 11 No. 84A-09, Oficina 903, Torre Amadeus, Costado Sur, Bogot\u00e1, Colombia en recepci\u00f3n. En la ciudad de Bogota.<\/li><li>L\u00edneas de atenci\u00f3n telef\u00f3nica: En Bogot\u00e1 al <a href=\"tel:+576015187700\">(601) 5187700<\/a>, a nivel nacional <a href=\"tel:+576015187700\">(601) 5187700<\/a><\/li><li>Defensor del consumidor financiero: consulte\u00a0<a href=\"https:\/\/www.bmicos.com\/colombia\/defensor-de-consumidor-financiero\/\">aqu\u00ed<\/a>\u00a0el procedimiento.<\/li><\/ul><\/p><\/div>\n                <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-b2b425e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b2b425e\" data-element_type=\"section\" 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class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9dfcfba\" data-id=\"9dfcfba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ba752e elementor-widget elementor-widget-jet-headline\" data-id=\"5ba752e\" data-element_type=\"widget\" data-widget_type=\"jet-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"jet-headline jet-headline--direction-horizontal\"><span class=\"jet-headline__part jet-headline__first\"><span class=\"jet-headline__label\">Canales de atenci\u00f3n para personas en situaci\u00f3n de discapacidad:<\/span><\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d860d63 elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"d860d63\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-de5618b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"de5618b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;_id&quot;:&quot;d9081bc&quot;,&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d22d25a\" data-id=\"d22d25a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47dc6c9 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"47dc6c9\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/www.bmicos.com\/colombia\/wp-content\/uploads\/sites\/5\/2021\/01\/interface-60x60-1.png\" class=\"attachment-full size-full wp-image-3982\" alt=\"\" srcset=\"https:\/\/www.bmicos.com\/colombia\/wp-content\/uploads\/sites\/5\/2021\/01\/interface-60x60-1.png 60w, https:\/\/www.bmicos.com\/colombia\/wp-content\/uploads\/sites\/5\/2021\/01\/interface-60x60-1-12x12.png 12w\" sizes=\"auto, (max-width: 60px) 100vw, 60px\" \/><\/figure><div class=\"elementor-image-box-content\"><div class=\"elementor-image-box-title\">DISCAPACIDAD VISUAL<\/div><p class=\"elementor-image-box-description\">\u2022 <B>En Bogot\u00e1 l\u00ednea telef\u00f3nica: <\/B>(601)5187700<\/BR>\n\u2022  <B>L\u00ednea telef\u00f3nica a nivel nacional:  <\/B>018000-978625<\/BR>\n\u2022 En la oficina BMI Seguros Colombia en Bogot\u00e1 cra 11 #84A \u2013 09, oficina 903, costado sur<\/BR><\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b11d444\" data-id=\"b11d444\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d3a0f9 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"3d3a0f9\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/www.bmicos.com\/colombia\/wp-content\/uploads\/sites\/5\/2021\/01\/communications-60x60-1.png\" class=\"attachment-full size-full wp-image-3983\" alt=\"\" srcset=\"https:\/\/www.bmicos.com\/colombia\/wp-content\/uploads\/sites\/5\/2021\/01\/communications-60x60-1.png 60w, https:\/\/www.bmicos.com\/colombia\/wp-content\/uploads\/sites\/5\/2021\/01\/communications-60x60-1-12x12.png 12w\" sizes=\"auto, (max-width: 60px) 100vw, 60px\" \/><\/figure><div class=\"elementor-image-box-content\"><div class=\"elementor-image-box-title\">DISCAPACIDAD AUDITIVA<\/div><p class=\"elementor-image-box-description\">\u2022 <B>P\u00e1gina Web: <\/B> www.bmicos.com\/colombia  <\/BR>\n\u2022 En la oficina BMI Seguros Colombia en Bogot\u00e1<\/BR>\n\u2022 cra 11 #84A \u2013 09, oficina 903, costado sur<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-05cd671 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05cd671\" 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class=\"attachment-full size-full wp-image-3984\" alt=\"\" srcset=\"https:\/\/www.bmicos.com\/colombia\/wp-content\/uploads\/sites\/5\/2021\/01\/education-60x60-1.png 60w, https:\/\/www.bmicos.com\/colombia\/wp-content\/uploads\/sites\/5\/2021\/01\/education-60x60-1-12x12.png 12w\" sizes=\"auto, (max-width: 60px) 100vw, 60px\" \/><\/figure><div class=\"elementor-image-box-content\"><div class=\"elementor-image-box-title\">DISCAPACIDAD COGNITIVA<\/div><p class=\"elementor-image-box-description\">\u2022 <B>En Bogot\u00e1 l\u00ednea telef\u00f3nica: <\/B>(601)5187700<\/BR>\n\u2022 <B>L\u00ednea telef\u00f3nica a nivel nacional: <\/B>018000-978625<\/BR>\n\u2022 <B>P\u00e1gina web:<\/B> www.bmicos.com\/colombia  <\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ea38d42\" data-id=\"ea38d42\" 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12w\" sizes=\"auto, (max-width: 60px) 100vw, 60px\" \/><\/figure><div class=\"elementor-image-box-content\"><div class=\"elementor-image-box-title\">DISCAPACIDAD F\u00cdSICA<\/div><p class=\"elementor-image-box-description\">\u2022 <B>En Bogot\u00e1 l\u00ednea telef\u00f3nica:<\/B> (601)5187700<\/BR>\n\u2022 <B>L\u00ednea telef\u00f3nica a nivel nacional: <\/B>018000-978625<\/BR>\n\u2022 <B>P\u00e1gina web:<\/B> www.bmicos.com\/colombia  <\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00bfC\u00f3mo radicar sus PQR\u2019S? 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