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Customer Support

Customer Support

Through our highly trained and committed work team, we are oriented to offer you personalized attention 365 days a year:

24/7 service

Santo Domingo : 809-562-6660

Travel care and assistance

Within the US: 1-(800) 882-7796

Outside the US: 1-(305) 665-4458

E-mail: reclamos@bmi.com.do

Affiliates

You can check our Providers option in the menu or download our Provider Network:

Affiliated Clinics-Doctors and Centers Download pdf

Pharmacy Network Download pdf

Another suppliers Download pdf

Balance inquiry

Contact us at 809-562-6660 Ext. 326
Or through the mail cobros@bmi.com.do

Use of Insurance outside the Dominican Republic

To coordinate appointments with our network of providers abroad, our insured must notify by calling our offices at 809-562-6660 within a period of no more than 72 hours and complete the following documents:

Appointment form Download Document
Medic report
Results of studies carried out
International Refund Form Download Document
Authorization to Release Protected Health Information Download Document

Forms

Health Insurance Form Download Document
Refund Request or Download Document