Last Update: May 16, 2023
- Information We Collect
In order to provide our services and to efficiently run our website, we may collect, use, store and transfer a variety of personal information about you. This information falls into several categories:
- Identity Information: This may include your first name, last name, username or other similar identifier, marital status, title, date of birth, and gender. If required by the nature of the insurance product or service, we may also collect sensitive identity information such as health information or biometric data.
- Contact information: This involves your physical address, which may include both billing and delivery addresses, email address, and contact phone numbers. We use this information to communicate with you about your insurance policies, to send you notices or updates, and to provide customer service and support.
- Financial information: We collect financial information such as your bank account details, payment card details and payment history of your insurance policy. This information is needed to manage your policy payments, process claims and reimbursements, and protect against fraudulent activity.
- Transaction Information: We keep records of your transactions with us, including details of the insurance products and services you have purchased from us, your payment history, claims history, and any other interactions you have had with our products and services.
- Technical information: This includes information such as your internet protocol (IP) address, your login credentials, the type and version of your browser, your time zone and location settings, the types and versions of browser plugins you use, your operating system and platform, and other technology on the devices you use to access our website. This information helps us to ensure that our website functions correctly on different devices and systems and allows us to secure our site.
- Profile Information: This includes information related to your account with us, such as your username and password, purchases or orders you have made, your personal preferences, feedback you have provided to us, and responses to surveys we have conducted. This information helps us understand your needs and preferences, improve our offerings, and personalize our communications with you.
- Usage Information: We collect information about how you use our website, products, and services, which helps us understand usage patterns, improve our website, and develop new products and services.
- Marketing Information and Communications: This includes information about your preferences for receiving marketing communications from us and our third-party partners, as well as your communication preferences. We use this information to personalize our marketing messages, measure the effectiveness of our promotional campaigns, and ensure that you receive information that is relevant and interesting to you.
- How We Use Your Information
We use the information we collect about you for a variety of purposes. Specifically, we use your information:
- Service Provision: We use your personal data to provide you with the insurance products and services you request or purchase from us. This includes using your data to process your insurance policy, administer your account, process claims and renewals, and manage your relationship with us. This processing is necessary for the performance of the contract to which you are a party or to take steps at your request prior to entering into a contract.
- Risk Assessment and Management: We use your personal data to assess your insurance needs, understand the risk associated with providing you with insurance, set appropriate premiums, and manage and mitigate risk. This processing is necessary for the performance of the contract to which you are a party or to take steps at your request prior to entering into a contract.
- Customer Support: We use your personal data to provide customer service and support, handle inquiries and complaints, and facilitate communication between you and us. This processing is based on our legitimate interest in providing quality customer service.
- Compliance and Legal Obligations: We use your personal data to comply with applicable legal obligations, including responding to legal process or requests for information issued by government authorities or other third parties, fraud prevention, audits, compliance with regulatory reporting requirements, and copyright protection rights requests. data. This processing is necessary to comply with a legal obligation to which we are subject.
- Marketing: With your explicit consent or where we have a legitimate interest for business development purposes, we may use your contact details to provide you with information about our products and services, where permitted by law. This includes using your data to personalize and improve the relevance of our marketing messages, measure the effectiveness of our advertising, and send you survey requests and feedback. You have the right to opt out of the use of your personal data for marketing purposes at any time.
Please note that the specific purposes for which we process your personal data may vary depending on the legal basis for processing. We will inform you, before collecting your personal data, whether the provision of your personal data is mandatory or voluntary and of the possible consequences, if any, of not providing your personal data.
- Sharing Your Personal Data
We may need to share your personal data with internal third parties, external third parties and specific third parties. We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and we only allow them to process your personal data for specific purposes and in accordance with our instructions.
- International transfers
- Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized manner, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
- Data retention
Our retention of your personal information is determined by the need for its use and the fulfillment of the purposes described in this policy. Therefore, we will retain your personal information for as long as your account remains active, or for as long as necessary to provide you with our services. In addition to the provision of services, there may be legitimate legal, contractual or business requirements that necessitate the long-term retention of your personal information. For example, laws or regulations may require us to retain certain types of information for a set period of time to comply with legal or regulatory requirements, prevent illegal activity, resolve disputes, or enforce our terms and conditions. Upon cessation of the aforementioned requirements, we will take appropriate steps to delete, anonymize or de-identify your personal information, unless there is a legal requirement or legitimate business reason for us to retain it in an identifiable format. Please note that if you request that your information be deleted, we may still need to retain some necessary information for a period of time to comply with any legal obligations we may have and to resolve disputes. In all cases, our retention of your personal information will be in compliance with our data retention policies and applicable laws.
- Contact information
: Acropolis Business Mall, Level 15, Ensanche Piantini, Santo Domingo, Dominican Republic.
: (809) 562-6660