In this document, you will find a questions and answers section that will help your users clarify their doubts about electronic payments processed through Placetopay. Remember to include them on your website.
- What is Placetopay?
placetopay is the electronic payment platform you use BMI MEDICAL EQUALITIES SA to process online the transactions generated in the virtual store with the payment methods enabled for this purpose.
- How can I pay?
In the virtual store of BMI MEDICAL EQUALITIES SA You can make your payment with the means enabled for this purpose. You, according to the payment options chosen by the business, can pay through Diners, Discover, Visa and MasterCard; of all the banks with current payment and in the deferred ones, only the cards issued by Banco Pichincha, Diners, Loja, BGR and Manabí.
- Is it safe to enter my bank details on this website?
To protect your dataBMI MEDICAL EQUALITIES SA delegates to placetopay the capture of sensitive information. Our payment platform complies with the highest standards required by the international standard PCI DSS for security in credit card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; In this way, you can feel safe when entering your card information.
During the payment process, the name of the authenticated organization is displayed in the browser, the authority that certifies it, and the address bar turns green. These characteristics are immediately visible and give guarantee and confidence to complete the transaction in Placetopay.
Placetopay it also has the constant monitoring of McAfee Secure and the signing of electronic messages with Certicámara.
Placetopay is a brand of the Colombian company EGM Ingeniería Sin Fronteras SAS
- Can I make a payment any day, at any time?
yes, in BMI MEDICAL EQUALITIES SA You can make your purchases online 7 days a week, 24 hours a day, just a click away.
- Can I change the payment method?
If you have not yet finished your payment, you can go back to the initial step and choose the payment method you prefer. Once the purchase is complete, it is not possible to change the payment method.
- Does paying electronically have any value for me as a buyer?
No, electronic payments made through Placetopay They do not generate additional costs for the buyer.
- What should I do if my transaction did not complete?
First, you should check if a payment confirmation email arrived in your email account (the one registered at the time of payment). If you have not received it, you should contact BMI MEDICAL EQUALITIES SA to confirm the status of the transaction.
In the event that your transaction has declined, you must verify if the account information is valid, it is enabled for non-face-to-face purchases and if you have space or available balance. If after this you continue with the declination you should contact BMI MEDICAL EQUALITIES SA Ultimately, you can refer your request to servicioposventa@placetopay.ec.
- What should I do if I didn't receive proof of payment?
For each transaction approved through placetopayYou will receive a payment receipt with the purchase reference at the email address you provided at checkout. If you don't receive it, you can contact the helpline. BMI MEDICAL EQUALITIES SA or to email cobranzasec@bmicos.com, to request the receipt be resent to the same email address registered at the time of payment. Ultimately, you can send your request to servicioposventa@placetopay.ec.
