doctor at home

Your doctor at home

BMI puts at your disposal a 360 Comprehensive Medicine service that will allow you to take care of yourself and your family through: Access to medical consultation, medicines. No reimbursement process with your BMI plan.

Through a phone call you can request the home health care service with 24/7 availability.

If the patient's condition warrants it, the doctor may grant the certificate within a maximum of 24 hours.

The copay to pay for care is $12. This value cannot be refunded.

Call 1800 264 264 to request this service.

Specialty: General Practitioner Geographic scope:

Process to request Doctor at home

To request the service you must call 1800 264 264 option 5.

An operator will answer your call and ask questions to assess the patient's health status and coordinate their visit.

If the doctor considers that you should be treated at a hospital, he or she may use the ambulance service*.

*Applies only when it compromises the patient's life

response times

Ambulance Level 1

Doctor at home Urban service Perido of up to 80 min. Extra-urban service 90 min.

Ambulance Level 2

Emergencies Urban services Period of up to 60 min. Extra-urban service 70 min

Ambulance Level 3

Extreme emergency Urban service Period of up to 20 min. Extra-urban service 35 min.

*The established times will not be subject in case of:
  • Events that prevent normal management for the fulfillment of times.

  • Traffic accidents that block the road.

Other assists


Receive assistance in the following situations:

  • Death of relatives and/or friends.
  • In the event of a catastrophic illness of the insured or their relatives.
  • Faced with social problems such as drug addiction, gangs and/or eating disorders.

You can access a psychological session from Monday to Saturday from 9 am to 7 pm.
Access the service by calling 1800 264 264 option 5.

Medical Guidance

It has medical attention 24/7 by telephone with our General Practitioners who can provide you with services such as:

  • Guidance on COVID-19.
  • Adverse reactions to medication.
  • Contraindications or procedures to follow certain pathologies.
  • Advice in case of medical emergencies or preventive medicine.
  • Consult about any medication, intake schedule and time.

To access the Psychosessions and Medical Guidance service, contact 1800 264 264 option 5.

Nutrition Service

It has nutritional care, by appointment. The service applies in virtual mode for all cities and if in-person service is required, it is only available in the city of Quito (Shyris Branch). Access this nutritional appointment at no cost with our provider Avantmed.

  • You will have 1 consultation per month.
  • The client and/or dependent may schedule 1 monthly consultation per closed month or according to the specialist.
  • If the client wishes to carry out more than 1 consultation per month, they must pay a preferential value established by the specialist in virtual or face-to-face mode.

To access the Nutrition and Personal Physical Trainer service

Available service: Monday to Friday from 7:00 a.m. to 7:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m.

call center: 1700 282 2686 / 02 394 5870

WhatsApp: 09 6808 0807 * 24/7 service, however, response times depend on available times.