Contact Directory Clients

General - life and health

General inquiries

Life and Health Policies

Online payments

(credit card or electronic check)
Life and Health Policies

Payments via wire transfer
or paper check

Life and Health Policies

Life policies

Customer service

Life Policies
  • Increases
  • Reductions
  • Coverage reinstatement
  • Loan requests
  • Partial/total surrender requests
  • Collateral assignment
  • Endorsement cancellation
  • Plan conversion request
  • Quotes for active policies
  • Smoker/non-smoker class changes
  • Changes in premium payment mode
  • Change in death benefit option
  • Change in policyholder, beneficiary, corrections in name and/or age, address, email, request for policy duplicate

Health policies

Customer service

Health Policies
  • Addition of dependent
  • Exclusion of dependent
  • Changes in plan/deductible/endorsements
  • Change of residence
  • Change of policyholder
  • Review of exclusions/modifications
  • Reinstatement

BMI Access

  • 24x7 emergencies
  • Notifications
  • Verification of benefits
  • Guarantee of payment
  • Coordination of benefits
  • Second Medical Opinion
  • Telemedicine service
  • Use of travel assistance or emergency medical transportation benefits

BMI Travel Assist plans

Customer service

General inquiries

Extension requests

BMI-Logos_BMI

Request a quote