Frequent questions

1) How can I request my Digital BMI AETNA and Pharmacy card?

You can request your digital Aetna and Pharmacy card by mail premiersupportintec@bmicos.com

2) Should I report my care abroad?

It is necessary to notify care scheduled outside your country of residence at least 72 hours in advance by email. premiersupportintec@bmicos.com

*It is necessary to send the itinerary of the scheduled appointments.

3) When paying securities abroad, what documents should I request?

4) Do I have to pay the charges or account statements that I receive from services abroad?

In the first instance no, the complete collection note must be sent to serviciobmiunique@bmicos.com for their respective review.

5) Should I present the letter of guarantee on the day of my service?

No, since it was also sent to the supplier.

6) Who should I contact if I have a Travel Assistance?

If you require assistance during your trip abroad, you can contact the following channels:

7) Can I apply for credit for routine checkups?

No, since the benefit varies in each policy and is a limited amount. Must be handled under reimbursement.

8) How does the Global Reach Pharmacy Card work in the US?

For the purchase of specialized medications through credit, said purchase must be previously evaluated and authorized by the BMI UNIQUE team by sending the orders to premiersupportintec@bmicos.com, the process takes up to 72 hours.
To access the list of pharmacies that accept the discount card within the United States, you can call Global Reach RX at the toll-free number1-800-882-7796

9) Does the BMI ACCESS transportation service apply worldwide?

The service only applies within South Florida USA with prior coordination at least 48 hours in advance.

*Up to 25 miles

10) The deductible that is reflected in the letter of guarantee. Who should be paid?

to the supplier directly.