Frequently Asked Questions – Ecuador
Preguntas Frecuentes

Frequent questions

1) How can I request my Digital BMI AETNA and Pharmacy card?

You can request your digital Aetna and Pharmacy card by sending an email to serviciosbmiunique@bmi.com.ec or by calling the following telephone numbers:

  • Quito 02-294-1402, 02-294-1500 or 1800-264 264.
  • Guayaquil 04-371-7600
  • Basin 07-413-5520


Remember to use Option 1.

2) Should I report my care abroad?

You must notify 72 hours in advance to the mail servicebmiunique@bmi.com.ec or by calling the phones:

  • Quito 02-294-140202-294-1500 or 1800-264 264.
  • Guayaquil 04-371-7600.
  • Basin 07-413-5520


Selecting the Option 1.


It is necessary to send the itinerary of the scheduled appointments.

3) When paying securities abroad, what documents should I request?

  • Itemized Bill or details of securities and services
  • medical notes
  • Receipt or proof of payment

4) Do I have to pay the charges or account statements that I receive from services abroad?

No, the documentation must be sent to servicebmiunique@bmi.com.ec.

5) Should I present the letter of guarantee on the day of my service?

No, since it was also sent to the supplier.

6) Who should I contact if I have a Travel Assistance?

If you require assistance during your trip abroad, you can contact the following numbers +1 (305) 665-4458+1 (305) 665-4817, by whatsapp to the number  +1 (829) 760-3152 or via email alarmcenter@bmicos.com.

7) Can I apply for credit for routine checkups?

No, since the benefit varies in each policy and is a limited amount. Must be handled under reimbursement.

8) How does the Global Reach Pharmacy Card work in the US?

  • For the purchase of specialized medications through credit, it is necessary that said purchase be previously evaluated and authorized by the BMI UNIQUE team by sending the orders to the mail servicebmiunique@bmi.com.ec, the process takes up to 48 hours.
  • To access the list of pharmacies that accept the discount card, you can call Global Reach RX at the toll-free number 1-855-898-2548.
  • It is necessary to present the card along with the prescription at the Pharmacy to ensure that the provider processes them through the discount program

9) Does the BMI ACCESS transportation service apply worldwide?

The service only applies within the US prior coordination.

10) The deductible that is reflected in the letter of guarantee. Who should be paid?

to the supplier directly.

1) How can I request my Digital BMI AETNA and Pharmacy card?

You can request your digital Aetna and Pharmacy card by sending an email to serviciosbmiunique@bmi.com.ec or by calling the following telephone numbers:

  • Quito 02-294-1402, 02-294-1500 or 1800-264 264.
  • Guayaquil 04-371-7600
  • Basin 07-413-5520


Remember to use Option 1.

2) Should I report my care abroad?

You must notify 72 hours in advance to the mail servicebmiunique@bmi.com.ec or by calling the phones:

  • Quito 02-294-140202-294-1500 or 1800-264 264.
  • Guayaquil 04-371-7600.
  • Basin 07-413-5520


Selecting the Option 1.


It is necessary to send the itinerary of the scheduled appointments.

3) When paying securities abroad, what documents should I request?

  • Itemized Bill or details of securities and services
  • medical notes
  • Receipt or proof of payment