In one year, complaints related to the services and products of the insurance sector increased 20,27%. This is according to the latest report on the financial system from the Financial Superintendence, which corresponds to February.
Olga Mojica, director of customer service at BMI Seguros Colombia, stressed that the main prevention measure is to identify the reasons why a complaint can be filed.
"For this we have developed communication channels and training strategies that cover these issues in advance," he said.
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