How to file your PQR'S?

Submit your request, complaint, claim or suggestion – PQRS through our Web page or in writing at our offices located at Carrera 11 #84-09 office 903 in the city of Bogotá, and include the following information as a Financial Consumer:

• Full names and surnames
• Identification document
• Home address and/or correspondence
• Telephone, fax, city and email
• Give a clear, precise description of the facts and/or causes of the PQRS.
• Give a clear, precise description of the claims of the PQRS.
• Receive a response by your PQRS (10 business days)

If the answer is not clear or sufficient, express your disagreement with the answer to your PQRS again through our website or in writing at our offices located at Carrera 11 #84-09 office 903 in the city of Bogotá, and indicate in Detail the Radiation number or ticket of the PQRS received in the first assignment to give continuity to your request.

• Receive a response again from the attention of your complaint.
• If your disagreement persists, express your complaint to the other protection mechanisms such as: Financial Consumer Defender or Financial Superintendence of Colombia.

• Web page: https://www.bmicos.com/colombia/, in the option of customer service / contact us.
• Physical Correspondence: Carrera 11 # 84-09, south side, office 903 in reception. In the city of Bogota.
• Telephone lines: In Bogotá at 5187700, at the national level 018000-978625
• Financial consumer ombudsman: consult here The procedure.