PQR'S Attention to questions, complaints, claims and suggestions
A complaint or claim is the manifestation of disagreement expressed by a financial consumer regarding a product or service acquired, offered or provided by a supervised entity and made known to it, the financial consumer ombudsman, the Financial Superintendence of Colombia or the other competent institutions, as appropriate.
PROCEDURE FOR THE ATTENTION OF COMPLAINTS AND CLAIMS FILED IN BMI COLOMBIA
Submit your request, complaint, claim or suggestion – PQRS through our Web page or in writing at our offices located at Carrera 11 #84-09 office 903 in the city of Bogotá, and include the following information as a Financial Consumer:
If the answer is not clear or sufficient, express your disagreement with the answer to your PQRS again through our website or in writing at our offices located at Carrera 11 #84-09 office 903 in the city of Bogotá, and indicate in Detail the Radiation number or ticket of the PQRS received in the first assignment to give continuity to your request.
CHANNELS OF ATTENTION FOR THE PRESENTATION OF PQR'S
• In Bogotá telephone line: (601)5187700 • Nationwide telephone line: 018000-978625 • At the BMI Seguros Colombia office in Bogotá cra 11 #84A – 09, office 903, south side
• Web page: www.bmicos.com/colombia • At the BMI Seguros Colombia office in Bogotá • Cra 11 #84A – 09, office 903, south side
• In Bogotá telephone line: (601)5187700 • Nationwide telephone line: 018000-978625 • Web page: www.bmicos.com/colombia
• In Bogotá telephone line: (601)5187700 • Nationwide telephone line: 018000-978625 • Web page: www.bmicos.com/colombia
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