How to file your PQR'S?

Submit your request, complaint, claim or suggestion – PQRS through our Web page or in writing at our offices located at Carrera 11 No. 84A-09, Office 903, Torre Amadeus, Costado Sur, Bogotá, Colombia in the city of Bogotá, and include the following information as a Financial Consumer:

• Full names and surnames
• Identification document
• Home address and/or correspondence
• Telephone, fax, city and email
• Give a clear, precise description of the facts and/or causes of the PQRS.
• Give a clear, precise description of the claims of the PQRS.
• Receive a response from your PQRS (10 to 15 business days)

If the response is not clear or sufficient, express your disagreement with the response to your PQRS again through our website or in writing at our offices located in the Carrera 11 No. 84A-09, Office 903, Torre Amadeus, Costado Sur, Bogotá, Colombia, and indicate in the detail the Radiation number or PQRS ticket received in the first assignment to continue your request.

• Receive a response again from the attention of your complaint.
• If your disagreement persists, express your complaint to the other protection mechanisms such as: Financial Consumer Defender or Financial Superintendence of Colombia.

• Web page: https://www.bmicos.com/colombia/, in the option of customer service / contact us.
• Physical Correspondence: Carrera 11 No. 84A-09, Office 903, Torre Amadeus, Costado Sur, Bogotá, Colombia at reception. In the city of Bogota.
• Telephone attention lines: In Bogotá at 5187700, nationwide (601)5187700
• Financial consumer ombudsman: consult here The procedure.