How to file your PQR'S?

PQR'S Attention to questions, complaints, claims and suggestions

A complaint or claim is the manifestation of disagreement expressed by a financial consumer regarding a product or service acquired, offered or provided by a supervised entity and made known to it, the financial consumer ombudsman, the Financial Superintendence of Colombia or the other competent institutions, as appropriate.

PROCEDURE FOR THE ATTENTION OF COMPLAINTS AND CLAIMS FILED IN BMI COLOMBIA

Submit your request, complaint, claim or suggestion – PQRS through our Web page or in writing at our offices located at Carrera 11 #84-09 office 903 in the city of Bogotá, and include the following information as a Financial Consumer:

  • Full names and surnames
  • Identification document
  • Home address and/or correspondence
  • Telephone, fax, city and email
  • Give a clear, precise description of the facts and/or causes of the PQRS.
  • Give a clear, precise description of the claims of the PQRS.
  • Receive a response by your PQRS (10 business days)

If the answer is not clear or sufficient, express your disagreement with the answer to your PQRS again through our website or in writing at our offices located at Carrera 11 #84-09 office 903 in the city of Bogotá, and indicate in Detail the Radiation number or ticket of the PQRS received in the first assignment to give continuity to your request.

CHANNELS OF ATTENTION FOR THE PRESENTATION OF PQR'S

  • Web page: https://www.bmicos.com/colombia/, in the option of customer service / contact us.
  • Physical Correspondence: Carrera 11 # 84-09, south side, office 903 in reception. In the city of Bogota.
  • Telephone lines: In Bogotá at 5187700, at the national level 018000-978625
  • Financial consumer ombudsman: consult here The procedure.

Attention channels for people with disabilities:

VISUAL DISABILITY

In Bogotá telephone line: (601)5187700
Nationwide telephone line: 018000-978625
• At the BMI Seguros Colombia office in Bogotá cra 11 #84A – 09, office 903, south side

HEARING IMPAIRMENT

Web page: www.bmicos.com/colombia
• At the BMI Seguros Colombia office in Bogotá
• Cra 11 #84A – 09, office 903, south side

COGNITIVE IMPAIRMENT

In Bogotá telephone line: (601)5187700
Nationwide telephone line: 018000-978625
Web page: www.bmicos.com/colombia

PHYSICAL DISABILITY

In Bogotá telephone line: (601)5187700
Nationwide telephone line: 018000-978625
Web page: www.bmicos.com/colombia

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