“In the event of a loss, the policy holder may notify the Insurer in accordance with the provisions of Article 1077 of the Commercial Code “It will be up to the insured to prove the occurrence of the loss; as well as the amount of the loss, if applicable.”
The insurance company is obliged to make the payment of the claim within the month following the date on which the Insured or Beneficiary proves his right before the insurer, in accordance with Article 1080 of the Commercial Code.
“Article 1080.- The insurer shall be obliged to make the payment of the claim within the month following the date on which the insured or beneficiary proves, even extrajudicially, his right before the insurer in accordance with article 1077. After this period, the The insurer will recognize and pay the insured or beneficiary, in addition to the obligation under his charge and on the amount thereof, a default interest equal to that certified as current banking by the financial superintendence of Colombia, increased by half.”
Any claim notice can be received by phone, via e-mail, and in any case be formalized by the insured or beneficiary at the offices of BMI COLOMBIA COMPAÑÍA DE SEGUROS DE VIDA SA To comply with the demonstration of occurrence and amount, it will be valid any suitable means of proof according to Colombian legislation, however, in the annex to this document, those that are considered adequate for this purpose are listed, for each branch and amparo. In the event that the related claim documentation is not complete, or is not sufficient to prove occurrence and amount, according to the respective analysis made by the company, a request for additional documents will be made to the insured or beneficiary, in writing before fifteen (15) calendar days following receipt of the claim notice. Only when the occurrence and amount is proven, will the Insurer be obliged to pay the compensation, in the terms agreed with the policy holder, and in the absence of a specific term, this will be the content of article 1080 of the Commercial Code, for Therefore, it will be within the month following the date on which the claim is effectively formalized. The insured or beneficiary will have up to two (2) years from the occurrence of the loss or from the date on which they should have known about it, to formalize their claim, a period that must include the response time of a maximum of one month referred to in the previous section. . After two (2) years, the claim prescribes and with it the possibility of accessing compensation. Only in the exceptional cases established by law, the applicable prescription will be extraordinary, which has a term of 5 years from the date the respective right arises. Documents necessary for the claim, however, the company reserves the right to request additional documents if it is considered pertinent.