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What to do in case of an accident?

“In the event of a loss, the policy holder may notify the Insurer in accordance with the provisions of Article 1077 of the Commercial Code “It will be up to the insured to prove the occurrence of the loss; as well as the amount of the loss, if applicable.”

The insurance company is obliged to make the payment of the claim within the month following the date on which the Insured or Beneficiary proves his right before the insurer, in accordance with Article 1080 of the Commercial Code.

“Article 1080.- The insurer shall be obliged to make the payment of the claim within the month following the date on which the insured or beneficiary proves, even extrajudicially, his right before the insurer in accordance with article 1077. After this period, the The insurer will recognize and pay the insured or beneficiary, in addition to the obligation under his charge and on the amount thereof, a default interest equal to that certified as current banking by the financial superintendence of Colombia, increased by half.”

Any claim notice can be received by phone, via e-mail, and in any case be formalized by the insured or beneficiary at the offices of BMI COLOMBIA COMPAÑÍA DE SEGUROS DE VIDA SA To comply with the demonstration of occurrence and amount, it will be valid any suitable means of proof according to Colombian legislation, however, in the annex to this document, those that are considered adequate for this purpose are listed, for each branch and amparo. In the event that the related claim documentation is not complete, or is not sufficient to prove occurrence and amount, according to the respective analysis made by the company, a request for additional documents will be made to the insured or beneficiary, in writing before fifteen (15) calendar days following receipt of the claim notice. Only when the occurrence and amount is proven, will the Insurer be obliged to pay the compensation, in the terms agreed with the policy holder, and in the absence of a specific term, this will be the content of article 1080 of the Commercial Code, for Therefore, it will be within the month following the date on which the claim is effectively formalized. The insured or beneficiary will have up to two (2) years from the occurrence of the loss or from the date on which they should have known about it, to formalize their claim, a period that must include the response time of a maximum of one month referred to in the previous section. . After two (2) years, the claim prescribes and with it the possibility of accessing compensation. Only in the exceptional cases established by law, the applicable prescription will be extraordinary, which has a term of 5 years from the date the respective right arises. Documents necessary for the claim, however, the company reserves the right to request additional documents if it is considered pertinent.

Documents for claim in Individual Life

 

INDIVIDUAL LIFE CLAIM – INSURANCE

BMI COLOMBIA will pay the claim as long as the beneficiary proves the occurrence of the claim, as well as the amount of the loss, if applicable, for which it may, without being an essential requirement, submit the following documents:

Insured Documents

  • Loss Claim Form
  • Complete Medical History and/or support of the cause of death.
  • death registration
  • Citizenship card

Documents of each beneficiary

  • Birth certificate
  • Citizenship card
  • SARLAFT Form
  • Bank Certification (payment by Transfer)
  • Minors: identity document of the minor and a copy of the Citizenship Card of the representative together with the representation document
  • Spouse or permanent partner: Civil Registry of Marriage or declaration of the de facto marital union by conciliation, notary or recognition before the Family Judge

Notice of Claim for Reimbursement

  • Submit the notice of claim according to the attached format, download here
  • Attach the documentation, according to the type of protection you want to affect. The information is registered in the policy and/or annexes
  • The company will analyze the documentation, and if it is the case, will request additional documents
  • The company will inform in writing the definition of the claim within the month following its formalization.
If it is a medical emergency, contact our hotline 6015143099 opc 2-3 Bogotá – 018000 978625 Opc 2-1-4. National Line.
 

In the event of a declaration of presumed death, an authentic copy of the judgment declaring presumed death must be submitted in addition to the above documents, in accordance with the provisions of article 1145 of the Commercial Code.

Documents for claim in Group Life

CLAIM IN GROUP LIFE – INSURANCE

For the presentation of the notice of claim, the protections described in the title page of the policy or certificate must be taken into account. The insured or beneficiary must demonstrate the occurrence and amount of the claim, for which they may present the documents according to the protection to be affected:

I. For Basic Life coverage, Additional Compensation for Accidental Death, Funeral Aid, Aid for Family Basket for Death, Aid for national transfer expenses, Aid for repatriation, and Educational Aid.

  • Claim notice
  • Civil registry of death where the cause of death is recorded, issued by the competent authority in the country where the death occurred.
  • Copy of the identity document of the Insured
  • Copy of the identity document of the beneficiary and in case he/she is a minor, a birth certificate and a copy of the identity document of the surviving father, mother or designated guardian must be provided.
  • In the event that no beneficiaries have been designated, the legal beneficiaries provided for in article 1142 of the Commercial Code will be taken into account.
  • Certification Form of Permanence in the Insured Group, issued by the Insurer, completed by the Policyholder. (demonstrate continuity)
  • In case of death due to illness, it is required to provide the clinical history. Documents issued abroad must be duly apostilled or legalized by the respective consulate.
  • Debt balance certificate (applies to debtors group life policy)
  • Any other document that is necessary to demonstrate the occurrence and amount of the case.

II. Optional coverage for total and permanent disability and Aid for the Family Basket for Total and Permanent Disability.

  • Claim notice.
  • Copy of ID.
  • Certificate from the treating physician, a copy of the medical history, detailing the causes, dates and time of disability.
  • Opinion of Total and Permanent Disability issued by the Disability Qualification Board or by the competent Entity in the case of special regimes.


III. Daily Rent for Hospitalization due to Illness or Accident, Daily Rent for Hospitalization in an ICU Intensive Care Unit, Post-Hospital Daily Rent, Daily Rent for Hospitalization at Home.

  • Claim notice.
  • Copy of ID.
  • Certificate from the treating physician, detailing the causes of hospitalization, dates of diagnoses and days of hospitalization or a copy of the medical record indicating the date of admission and discharge from hospitalization.


IV. Serious Illnesses and Restoration of the insured value due to serious illness

  • Claim notice.
  • Copy of ID.
  • Certificate from the treating physician, detailing causes, dates and diagnosis of the disease.


V. Accidental Dismemberment Benefits

  • Claim notice.
  • Copy of ID.
  • Certificate from the treating physician, detailing the dates and causes of the functional or anatomical loss of one of its limbs or organs, or traumatic or surgical amputation.
  • Medical history or Certificate of the treating physician, detailing dates and causes of the functional or anatomical loss of one of its limbs or organs, or traumatic or surgical amputation.


SAW. Aid for Ambulatory Surgery

  • Claim notice.
  • Copy of ID.
  • Certificate from the treating physician, detailing dates and causes of outpatient surgery.
  • Medical history or Certificate from the treating physician, detailing dates and causes of outpatient surgery.


VII. Birth Assistance

  • Claim notice.
  • Copy of ID.
  • DANE certificate of live birth or civil birth registration


VII. In Involuntary Unemployment

  • Formal claim document signed by the insured
  • Photocopy enlarged to 150% of the insured's identity document.
  • Original or authenticated copy of the document evidencing the termination of the employment relationship, specifying the type of employment contract and the reason for its termination or dismissal letter detailing the information cited above.
  • Original or authenticated copy of the document in which the liquidation of salaries and social benefits is recorded. For each month of Involuntary Unemployment and up to the maximum period covered, a sworn statement before a notary public in which it is recorded that the situation continues.


IX. In Case of Termination of the Contract by Mutual Agreement with Bonus

  • Formal claim document signed by the insured
  • Photocopy enlarged to 150% of the insured's identity document.
  • Record of conciliation before the competent authority.
  • Settlement of social benefits, where it is stated that there is a bonus of mere liberality by the employer.
  • Work contract.
  • For each month of Involuntary Unemployment and up to the maximum period covered, a sworn statement before a notary public in which it is recorded that the situation continues.

X. In Temporary Total Disability

  • Formal claim signed by the insured.
  • Photocopy enlarged to 150% of the insured's identity document.
  • Certificates, original medical examinations and a copy of the medical history that prove temporary total disability for more than 30 current days, issued by the doctor affiliated with the EPS, ARL or a doctor specialized in occupational medicine.
  • If you are making contributions to the social security system as a contributor, attach a copy of the form of said contributions.

XII. Extension of Temporary Total Disability

  • In case of expansion or extension of the status of Temporary Total Disability, you must present certificates and medical examinations that prove continuity of the temporary total disability, transcribed by the doctor assigned to the EPS
 

In the event of a declaration of presumed death, an authentic copy of the judgment declaring presumed death must be submitted in addition to the above documents, in accordance with the provisions of article 1145 of the Commercial Code.

Documents for health claims

 

HEALTH CLAIM

In the event of a claim, authorization of procedures or claim in Health, the insured must present the documents that prove the occurrence and the amount of the claim in the terms of art. 1077 (Commerce Code) through the exclusive program for our policyholders: BMI ACCESS.

Documents for health claims

The following documents, among others, may be attached:

  • Duly filled claim form
  • Originals of exam orders and invoices
  • Exam results
  • Medicine order and bills
  • Clinic history
  • Medical bills

Notice of Claim for Reimbursement

  • Submit the claim notice according to the attached format, for reimbursement or scheduled event download here
  • Attach the documentation, previously described
  • The company will analyze the documentation, and if it is the case, will request additional documents
  • The company will inform in writing the definition of the claim within the month following its formalization.
  • If it is a medical emergency, contact our hotline 018000978625 option 1

Hospitalization Notification:

  • Submit in writing the notice of hospitalization notification
  • Attach the documentation, previously described

Assistance lines in case of accident

  • Telephone line 6015143099 option 2-3 Bogotá – 018000 978625 Opt 2-1-4. National Line
  • siniestrosvida@bmicol.com.co for Individual Life and Group Life issues.
  • reimbursementssalud@bmicol.com.co for Individual and Collective Health Reimbursement issues.
  • authorizationssalud@bmicos.com this mailbox is for the health branch, for scheduled events.

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