In accordance with the provisions of literal c) of article 13 of Law 1328 of 2009, the Financial Consumer Ombudsman shall have the power to act as conciliator between financial consumers and the supervised entity, in the terms indicated in Law 2220 of 2022. 1) For this purpose, the financial consumer and the supervised entity may bring the matter to the attention of the respective Ombudsman, explicitly indicating their desire for the case to be dealt with in the development of the conciliation function. 2) For the exercise of this function, the Ombudsman must be certified as a conciliator in accordance with current regulations and must complete the process of notification of assistance to the parties. 3) Once the Conciliation Hearing has been completed, the document in which the conciliation carried out between the supervised entity and the financial consumer is recorded must be signed by them and the Financial Consumer Ombudsman as a sign that it was carried out in their presence, will provide executive merit and will have the effects of res judicata, without requiring it to be deposited in the Conciliation Center. 4) Failure to comply with it will give the power to the complied party to make it enforceable through the respective legal channels. 5) The conciliation process will be free. 6) The modality, whether face-to-face or virtual for the purposes of developing the hearing, will be that defined by the Financial Consumer Ombudsman.